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A patient has died after ransomware hackers hit a German hospital

For the first time ever, a patient’s death has been linked directly to a cyberattack. Police have launched a “negligent homicide” investigation after ransomware disrupted emergency care at Düsseldorf University Hospital in Germany. The victim: Prosecutors in Cologne say a female patient from Düsseldorf was scheduled to undergo critical care at the hospital when the

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From support function to growth engine: The future of AI and customer service

From support function to growth engine: The future of AI and customer service

When it comes to imagining the future, customer service often gets painted in a dystopian light. Take the 2002 sci-fi film Minority Report. Tom Cruise’s John Anderton walks into the Gap, an identity recognition system scans him, and a hologram asks about a recent purchase. There’s something unsettling in this vignette—an unsolicited non-human seems to

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Why kids need special protection from AI’s influence

Algorithms can change the course of children’s lives. Kids are interacting with Alexas that can record their voice data and influence their speech and social development. They’re binging videos on TikTok and YouTube pushed to them by recommendation systems that end up shaping their worldviews. Algorithms are also increasingly used to determine what their education

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New standards for AI clinical trials will help spot snake oil and hype

The news: An international consortium of medical experts has introduced the first official standards for clinical trials that involve artificial intelligence. The move comes at a time when hype around medical AI is at a peak, with inflated and unverified claims about the effectiveness of certain tools threatening to undermine people’s trust in AI overall. 

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The Russian hackers who interfered in 2016 were spotted targeting the 2020 US election

Russian military hackers responsible for cyberattacks against Democratic targets during the 2016 American election are now targeting over 200 organizations in the United States (including political parties, think tanks, and consultants serving both Democrats and Republicans), according to Microsoft, which is increasingly calling out Russian cyber espionage. In the final weeks before the November 3

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North Korean hackers steal billions in cryptocurrency. How do they turn it into real cash?

For years, North Korea’s Kim dynasty has made money through criminal schemes like drug trafficking and counterfeiting cash. In the last decade, Pyongyang has increasingly turned to cybercrime—using armies of hackers to conduct billion-dollar heists against banks and cryptocurrency exchanges, such as an attack in 2018 that netted $250 million in one fell swoop. The

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Why Facebook’s political-ad ban is taking on the wrong problem

When Mark Zuckerberg announced that Facebook would stop accepting political advertising in the week before the US presidential election, he was responding to widespread fear that social media has outsize power to change the balance of an election.   Political campaigns have long believed that direct voter contact and personalized messaging are effective tools to convince people to vote for a particular candidate. But in 2016, it seemed that social media was amplifying

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In defense of California

In defense of California

About a year after graduating from college, I packed my possessions into a rental van I’d split with a near stranger and departed my home state of Ohio. We steered onto I-70 West, bound for San Francisco. At the time, I was less drawn to California in any specific way than determined to escape a

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What’s missing from corporate statements on racial injustice? The real cause of racism.

On August 31, Airbnb launched Project Lighthouse, an initiative meant to “uncover, measure, and overcome discrimination” on the home-sharing platform. According to the company, Project Lighthouse will identify discrimination by measuring whether a renter’s perceived race correlates with differences in the rate or quality of that person’s bookings, cancellations, or reviews. This project comes amid

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Eight case studies on regulating biometric technology show us a path forward

Amba Kak was in law school in India when the country rolled out the Aadhaar project in 2009. The national biometric ID system, conceived as a comprehensive identity program, sought to collect the fingerprints, iris scans, and photographs of all residents. It wasn’t long, Kak remembers, before stories about its devastating consequences began to spread.

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Elon Musk’s Neuralink is neuroscience theater

Elon Musk’s Neuralink is neuroscience theater

Rock-climb without fear. Play a symphony in your head. See radar with superhuman vision. Discover the nature of consciousness. Cure blindness, paralysis, deafness, and mental illness. Those are just a few of the applications that Elon Musk and employees at his four-year-old neuroscience company Neuralink believe electronic brain-computer interfaces will one day bring about. None

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