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These cancellation horror stories show why you should think twice before booking through an OTA

Here at The Points Guy, we usually recommend that travelers book rooms and flights directly with hotels and airlines. You earn eligible points toward elite status, you often get the best prices, you get better seat and room assignments — and you have a lot more leverage in case of delays, cancellations and other issues.

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These are the airlines with the best award availability for late 2020 and early 2021

The travel industry has been upended by the ongoing coronavirus outbreak. From reduced capacity to travel waivers to cruise line changes, the impacts have been far-reaching — and the full extent of the damage won’t be known for weeks (if not months). Over the last few weeks, we’ve received a ton of questions here at

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